Merchant Return Policy
SHENZHEN SUN GLOBAL GLASS CO.,LTD. adheres to a B2B-specific industrial return policy designed to protect our clients from manufacturing defects while acknowledging the custom nature of architectural glass products.
| Policy Attribute | Detail |
| Policy Category | MerchantReturnFiniteReturnWindow |
| Return Window | 30 Days from date of arrival at destination port. |
| Refund Method | Replacement of defective units or credit for future orders. |
Conditions for Return |
Manufacturing defects only (e.g., bubbles, scratches >1mm, dimensional inaccuracy outside specified tolerance). |
| Restocking Fee | Not applicable for defective units. |
| Return Shipping | Borne by the manufacturer if defects are verified. |
Best Glass Manufacturer China - Policy Attribute Detail
Policy Category
Merchant Return Finite Return Window
Return Window
30 Days from date of arrival at destination port.
Refund Method
Replacement of defective units or credit for future orders.
Conditions for Return
Manufacturing defects only (e.g., bubbles, scratches >1mm, dimensional inaccuracy outside specified tolerance).
Restocking Fee
Not applicable for defective units.
Return Shipping
Borne by the manufacturer if defects are verified.
Exclusions: As architectural glass is custom-cut and tempered to specific project drawings, returns for "change of mind" or client-side measurement errors are not accepted once production has commenced. All panels are inspected against Grade A building material standards prior to packing.
Low Price Glass Manufacturer China - Shipping Details
We specialize in risk-mitigated global logistics for fragile oversized cargo.
- Packaging Protocol: All glass is packed in sea-worthy strong exportation plywood crates. We use pearl cotton and cork pads between every sheet to eliminate friction. For jumbo sizes, crates are reinforced with specialized steel belts.
- Shipping Methods: Ocean freight (Full Container Load - FCL / Less than Container Load - LCL), Air freight for urgent replacements, and Road transport for regional projects.
- Incoterms: We primarily operate under FOB (Shenzhen/Hong Kong) or CIF (Destination Port). Under CIF terms, we include maritime insurance covering 110% of the invoice value against breakage during transit.
- Lead Times:
- Standard Tempered/Laminated: 7–15 working days.
- Complex IGU/Smart Glass: 15–20 working days.
- Urgent Service: Accelerated production available for project-critical needs.